Managed Services

What We Do: Managed Services

Use Virsys12 resources to supplement your team, or even eliminate the need for in-house dedicated Salesforce resources to manage your V12 apps and Salesforce instance.

The Power of the Platform?

Congrats! You’ve made an excellent choice to utilize Virsys12’s revolutionary V12 Apps and the Salesforce platform in your business.

There is a reason that Salesforce is an industry leading CRM technology and consistently ranked in the top percentile of software applications like KLAS and Gartner year after year. No matter where you may be on your implementation journey, we are here to help with V12 Managed Services.

With V12 Managed Services, as-hoc V12 Network, V12 PDE and and Salesforce support can be accomplished “all-in-one”. Continually improve your workflows, train, and make enhancements to your Salesforce instance are all managed by our experts.

How Does it Work?

The Virsys12 Managed Services team is comprised of our best and brightest consultants, developers, project managers and even architects. Depending on your exact needs, the V12 Managed Services team will assess the situation and assign the most knowledgeable (and most affordable) resource to help.

Virsys12 is also BIG on transparency. With V12 Managed Services, you will always know where your support inquiry stands via regular status calls and self-service capabilities. We also understand that Salesforce support can be a moving target. Supplemental overage support beyond your specified V12 Managed Services package can be arranged during your “all hands on deck” times. 




Virsys12's Certifications

Virsys12 Certifications

Why Use V12 Managed Services?

Salesforce is expensive. Spend your money wisely.

$54K
Average Salesforce Implementation Cost
$810K
Average Cost of Hiring a Team of Full-Time Salesforce Admins, Developers, Architects, and Consultants
48.1K
Hours Virsys12 Has Spent Helping Managed Services Clients

Hear From Our Customers

Virsys12 Managed Services Client, Professional Physical Therapy (Professional), was seeking a comprehensive CRM solution to streamline operations and address data organization and automation challenges for the organization. After deciding to implement Salesforce, Professional turned to Virsys12’s award-winning team of experts to ensure a seamless integration.

“Managed Services from Virsys12 has been an absolute game-changer for Professional Physical Therapy. When we first signed on with Salesforce it was like receiving the keys to a Lamborghini, and the Virsys12 team guided us to unlock its full potential. Within just four months of the partnership, our company’s trajectory underwent a remarkable transformation. Our construction phase was completed in a blink, and the results were phenomenal. After go-live, we witnessed significant improvements in our team’s efficiency, performance, and conversion metrics, all thanks to the power of automation. With Virsys12’s help, we streamlined our processes and now have a perfectly curated, step-by-step process within Salesforce and our reporting is automated.”

– Lauren Nutter, Senior Marketing Director, Professional Physical Therapy

How to Engage?

Virsys12 offers several flexible V12 Managed Services packages to cover your Salesforce support needs. These packages are designed to help you tackle everything from the simplest Salesforce configuration to more complicated requirements such as customer development and integration support.

Common Managed Services tasks include: 

User Management

User Creation, User Deactivation, Password Resets

Basic Setup & Configuration

Apps, Tabs, Objects, Custom Fields, Record Types, Page Layouts, Buttons/Links/Actions, List Views

Security Access

Profiles, Permission Sets, Field-Level Security (FLS), Single Sign-On (SSO), Password Policies, Network Access, Login Hours

Sharing Model

Organization-Wide Defaults (OWDs), Roles, Roles Hierarchy, Sharing Rules, Groups, Queues

Data Management

Validation Rules, Mass Update records, Mass Transfer Records, Data Backups, Data Exports, Data Imports, Matching & Duplicate Rules, De-duplication

Opportunity Management

Sales Process Setup, Opportunity Teams, Products & Price Books, Quotes, Assets

Case Management

Case Process Setup, Case Teams, Email-to-Case, Web-to-Case

Activity Management

Tasks, Events, Quick Actions

Email Management

Email from Salesforce, Outlook Integration, Gmail Integration, Salesforce Inbox

Analytics

Reports, Dashboards, Report Snapshots, Scheduled Reports, Scheduled Dashboards

Process Automation

Workflow Rules, Salesforce Flows, Assignment Rules, Approval Process, Escalation Rules

Custom Development

Apex Classes, Apex Triggers, Scheduled Jobs, Queueable Jobs, Custom Components

Managed Packages

Installation and Configuration of App Exchange Packages

User Training

Train users on new and existing functionality and processes

New Features & Functionalities

Discovery, Design and Implementation of new business rules and requirements as Client’s needs change and grow

Ongoing Maintenance & Release Updates

Standard system maintenance and release updates

Strategic Advice & Best Practices

Consulting services on industry best practices, Salesforce best practices, strategic advice related to Salesforce and its potential as a solution

We’re Ready to Help.

Virsys12 helps you with salesforce implementation so that our team can assist you with the process asap.

Can’t wait? Email us at solutions@virsys12.com or
give us a call (615) 800-6768.